At Cacaozers we want your shopping experience to be smooth and stress-free. Below you will find all the details about how we process and deliver your order.

PROCESSING TIMES

Orders are processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed. You'll receive a shipping confirmation email with your order number once your order has been dispatched.

Please note delays are possible and we really apologise for any delays.

DELIVERY TIMES

United States: 3–5 business days

All U.S. orders are shipped from our warehouse located at:

1548 S Missouri Ave #1055 Clearwater, FL 33756

Deliveries are not made on weekends. Please note that delivery times do not include order processing and fulfillment, and occasional courier delays may extend transit times.

Note: The delivery times above are estimates and may be affected by holidays, severe weather, or other carrier-related delays.

SHIPPING COSTS

Subscription orders: FREE shipping on every delivery.

One-time orders: $4.95 (flat rate).

Free shipping is available exclusively on subscription orders.

LOST OR MISSING PACKAGES

If your order hasn't arrived or appears lost in transit, please reach out to us at help@cacaozers.com. Our team is ready to assist you promptly.